Q: My password is not working, but I'm sure my membership hasn't expired!

A:Please verify you are typing in your username and password exactly how it appears. Our site is cAsE sEnSiTiVe. If this doesn't help, then please fill out a help request form at http://www.royal-clubs.com

Q: I can't view any pictures and videos.

A: A: Symantec's Norton Firewall has been known to cause problems while trying to view content on Linux based servers running an anti-hotlinking script like the one on our sites. Please disable this function while browsing the member's areas and this should solve the problem.

Q: I downloaded video, but it is not playing.

A: Please make sure you have latest DIVX video codec. You can download it free from: http://www.divx.com/divx